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Updated June 2026 · SSA Public
Hearing Office
NORFOLK
Region 03Rank #123 of 160
Avg processing
281days
+17 vs national
Processing time
281
9.4 months
Hearing wait
8.0
months (current)
Cases pending
2,363
FY receipts
2,409
FY dispositions
1,753
Active judges
7
Video hearings
33%
of hearings held
Avg approval rate
55.5%
-2.3 vs avg
Backlog ratio
1.37
Growing
Rank
#123
of 160
Processing time in context
Fastest · 73 daysAvg · 264 daysSlowest · 673 days
The draw · approval spread across 7 judges
46%
67%
0%Median 55.5%100%
At NORFOLK, approval rates range from 46.4% (Matula, Carol) to 66.9% (Galloway, Christopher) — a 20-pointspread. Assignment is effectively the luck of the draw, so the judge a case lands with can matter more than the office’s average. Plan for the median (55.5%), not the best case.
Judges at NORFOLK (7)
| Judge | Approval | Decisions | Favorable | Denied | Trend |
|---|---|---|---|---|---|
| Galloway, Christopher | 66.9% | 178 | 119 | 59 | |
| Pflugrath, William | 66.7% | 168 | 112 | 56 | |
| Flynn, Monica | 61.5% | 130 | 80 | 50 | |
| Bright, Maryann | 55.5% | 256 | 142 | 114 | |
| Jordan, Jeffrey | 52.5% | 244 | 128 | 116 | |
| Gendreau, Chad | 49.4% | 271 | 134 | 137 | |
| Matula, Carol | 46.4% | 250 | 116 | 134 |