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Updated July 2026 · SSA Public
Hearing Office
NORFOLK
Avg processing
281days
+15 vs national
Processing time
281
9.4 months
Hearing wait
9.0
months (current)
Cases pending
2,424
FY receipts
2,694
FY dispositions
1,977
Active judges
7
Video hearings
33%
of hearings held
Avg approval rate
54.7%
-3.1 vs avg
Backlog ratio
1.36
Growing
Rank
#123
of 160
Processing time in context
Fastest · 72 daysAvg · 266 daysSlowest · 680 days
The draw · approval spread across 7 judges
47%
63%
0%Median 53.8%100%
At NORFOLK, approval rates range from 47.4% (Matula, Carol) to 62.9% (Galloway, Christopher) — a 16-pointspread. Assignment is effectively the luck of the draw, so the judge a case lands with can matter more than the office’s average. Plan for the median (53.8%), not the best case.
Judges at NORFOLK (7)
| Judge | Approval | Decisions | Favorable | Denied | Trend |
|---|---|---|---|---|---|
| Galloway, Christopher | 62.9% | 197 | 124 | 73 | |
| Pflugrath, William | 62.5% | 208 | 130 | 78 | |
| Flynn, Monica | 61.1% | 180 | 110 | 70 | |
| Bright, Maryann | 53.8% | 314 | 169 | 145 | |
| Jordan, Jeffrey | 52.0% | 327 | 170 | 157 | |
| Gendreau, Chad | 51.6% | 343 | 177 | 166 | |
| Matula, Carol | 47.4% | 312 | 148 | 164 |